A
female
age
36-40,
anonymous
writes:I suffer from spotty skin so for the past 2 years I've been seeing this beauty therapist who gives me specialised facials. I have noticed a great improvement with them. Now she also reccomends certain products which she sells. For the past 2 years I've been purchasing these products from her but they are really expensive (£32 or more for a small bottle). However they do work hence why I continually bought them from her.1 day however I was looking online and found a great website which sold the exact same products for £10 cheaper so I stocked up on them.A few months passed and my therapist asked if I needed to purchase anymore from her. I admitted to her that I found this website and purchased from there. She knows that me and my partner are looking for a house so I explained I need to start saving so anything i can save money on I will. She said she understood and seemed fine...When I went the following month I noticed she was acting really off with me. She wasn't her chatty self and my treatments felt rushed. I put it down to her being busy and tired.However over the following months she was still the same and a bit rude -she also kept me waiting 15 minutes whilst she made a private call arranging a night out and i don't leave there feeling relaxed anymore.I can't go elsewhere because she is the only beautician in my town who does this treatment and the other girl who works for her isnt trained on it. Another woman who does it is based over an hour away so it's inconvinient for me.I still spend approx £50 a month with her and buy products from her that I can't find on the Internet. Also I've recommend her to lots of friends so she has made money from me anyway in that respect as I found her new clients!She is the owner so I can't even make a complaint (not that I want too). My friend made a good point in saying that this woman could have offered me some discount on the products if she was keen to keep my custom but she never offered.I understand she has a business to run and I don't expect favours but in turn I don expect to be treated the way I am. What do I do? I dont feel comfortable confronting her about it.
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female
reader, anonymous, writes (30 May 2011): Same thing happened to me hun but with my hairdresser. She became quite shoddy when cutting my hair after I told her the products were cheaper online. Yes my not purchasing from her did affect her business BUT you shouldn't feel guilty for saving yourself money- afterall it's not the law that you HAVE to purchase from her!! Besides you gave her 2 years of loyalty& introduced other clients!!! She should be grateful& I agree with your friend- she could have ATLEAST offered you a discount!
Luckily I found a really good hairdresser not far from me& who does an even better job :-).
Maybe you could find an alternative facial to help your spotty skin? I'm
from the UK too& if you google or even call up various beauty salons they may advise you what treatments they offer. Give that a go& if it doesn't work out then you don't have much choice than to drive annhour away or put up with her rudeness- which I personally wouldn't do! X
A
female
reader, WeCanDoIt +, writes (29 May 2011):
 I would just try talking to her first, you could mention that is causing you to think about going elsewhere, because if she is really is that concered about money then she will do anything to change just so that you will stay with her. However if that fail I would go to the treatment an hour away, because if you are paying for it then you deserve the best treatment, even if that means travelling an extra hour. Xxx
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A
male
reader, CaringGuy +, writes (29 May 2011):
I would still fire her and use someone different. After all, you're trusting this woman to do things correctly. But if she's going to be unprofessional and rude, you don't know that she will do her job properly.
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A
reader, anonymous, writes (29 May 2011): If she is going to carry on like this then I would use the one an hour away.
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A
female
reader, anonymous, writes (29 May 2011): Hi I posted this but code isn't working. She uses a special machine to do my facial and which I'm unable to purchase so therefore I don't want to stop the treatment. The products I use are great for helping my skin but the treatment she does is essential otherwise I break out in spots x
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A
reader, anonymous, writes (29 May 2011): If you really can't *find someone.
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A
female
reader, anonymous, writes (29 May 2011): She uses a special machine for my skin which you can't purchase anywhere otherwise I could do it myself. X
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A
reader, anonymous, writes (29 May 2011): If you really can't someone that does the treatment, you have been going for a few years, do you know what she does, could you do it yourself? You already know where to get the products from.
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A
male
reader, Dr.LanceMerryweather +, writes (29 May 2011):
 Well, people are only human. While her attitude towards you is an unprofessional one, you were very hurtful and disloyal so her attitude isn't altogether surprising.The internet has a lot to answer for, helping to cause the demise of many a High Street trader. Unfortunately for you, the internet cannot provide personal service so you're really only getting half the job done.I happen to know that a beauty therapist's pay is very low, compared to the outlay she has to make for college, training courses and ongoing training in new products, technique and equipment and the purchase of new and latest equipment, as it becomes available. The only real form of income is from the products she sells and now, you have even deprived her of that avenue of remuneration.So, either find a means of doing the whole treatment yourself, including treatments as well as product application or give your beauty therapist the whole job - expensive to you as it may be. At least with the latter, you can guarantee good service as well as good results.Good luck.
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A
male
reader, CaringGuy +, writes (29 May 2011):
Fire her. Seriously. Tell her to her face that you have noticed that he has become rude, and that you are unhappy with that and will not be recommending her, and will not be coming back.
NEVER accept poor customer service. You were a loyal customer, and you didn't and don't deserve this. Just because someone is the only person in town doesn't mean that they can treat you like this. Find out how to do the beauty treatments yourself, travel that extra hour. Hell, you could even get your boyfriend to spoil you and gives you massages and skin treatments - that might be fun and it'll bring you together.
Just please, don't accept this treatment. It'll only get worse anyway, and if you do this with her, later in life you'll continue to accept his, but with even more important stuff. Bosses will treat you poorly, other companies will treat you poorly, people will treat you poorly.
Honestly - fire her ass and get your boyfriend to spoil you. That's what he's there for!
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A
male
reader, Hugh.J +, writes (29 May 2011):
 Write to her if you don't feel you can do it face to face - or show her this post. Wait until you have a few more replies and print them out along with your question and put it through her door, noting that you were too shy and nervous to bring it up personally but don't feel that you have been fairly treated.
You are not simply a profit-generating machine for her.
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