A
female
age
26-29,
*onfused...
writes:Hello...I need advise I recently got into a squabble with the secretary in my university. You see in my university whenever a semester starts we have the option to request a class to be offered in that semester instead of the regular semester, this is graduation purposes and what not. anyway I requested for one of these classes and had to fill up a form, when I was done with that I asked the secretary what I should do with it do I take it home or do I just leave it with her? she took it without saying anything so I naturally assumed I could just leave it there. when I went back yesterday to ask about it, she suddenly said she had no idea what I was talking about. I told her that I did leave it with her, she started screaming and accusing me of making things up, when her assistant went to look for the form they found it on her desk I thought that would be the end of it but she became angrier and wouldn't stop screaming at me. I felt so humiliated since there were a lot of people in the office that day. I told my dad about it, and he was so pissed off he was actually thinking of filling a complaint (he's a lawyer) I don't really want this to escalate any further since I do have to go back to the office since I need to file my paperwork what should I do?
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female
reader, fishdish  +, writes (10 June 2016):
 whatever you choose to do, keep you head up, this lady does not sound stable. This whole event is fairly minor but sent her over the edge! Don't feel humiliated. She is not healthy. Consider requesting the other lady when you go back. You don't have to say something about because you two aren't getting along, say that she knows your situation better and she helped you last time, something like that.
A
female
reader, CindyCares  +, writes (10 June 2016):
 Yes, I'd tell your dad to go ahead full blast. It's not just about you. If this secretary acted in such an unexcusable way with you, she might be doing it again any time with other students and that needs to be nipped in the bud. She needs to be made to toe the line and to be convinced - or forced- to treat all customers with respect. OR to leave her job. Customer service is not for temperamental people and least of all when you "sell " an expensive good, like higher education.
Sure, you will have to go back to that office to file your paperwork. Don't be chicken:)- what can she do to you ? Beat you ? Shoot you ? She can't.
You can handle a little, brief discomfort if it is for a just cause.
There's a friend of mine who sued his bosses for mobbing and unjust termination. He won the cause, and they had to apologize, pay him damages, and take him back. Now of course the atmosphere is not the warmest and he is not the office pet ; but, he is in the right so he does not care. Their problem.
All you'd have to handle is a few minutes of dirty looks. I am sure you can wing it :)
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A
female
reader, Ivyblue  +, writes (10 June 2016):
 What a horrible experience. I would be filing a complaint. This woman is bang out of order. You don't speak to people in that manner and most certainly don't continue to abuse them for their mistake. What you have on your side is witness to back up your account and whom ever it is that found the application she 'Accused' you of making up shit about. Not only does this horrid woman need to give you an apology she needs both anger management and re training in customer service. I doubt very much once a formal complaint has been made she will do anything otherwise it can be taken as volatile harassment. Personally I would let your father take care of this not because your dad is a lawyer, just because he is a lawyer that happens to be your dad.
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A
female
reader, anonymous, writes (9 June 2016): I would go above her and complain.She does not seem able to do her job.She left that paper on her desk and more than not knew it was there.If she does not like you for some reason you need it documented in case she tries to screw up your records.At the very least she cannot handle her job.Report her so you can protect yourself and your future.
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