A
female
age
30-35,
anonymous
writes:hi! i am totally aware that this isnt a relationship question, but i didnt know who else to ask! i ordered the acai berry pills online for a free trial.. which ironically is actually legit, but the trick is that in the small print, it says that after 30 days you have to email/call "us" to cancel any re-fills.. otherwise they send you a 30 day refill every 30 days charging you 80 something pounds a pop! WHO do i email/call? there is no "contact us" section on the website and i have a feeling i just got myself ripped right off. im so worried! i only get paid about £80 a month as im a student and work part time. pleaseee help me! anyone else done this, or know anything about it? thankyou in advance!! Reply to this Question
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Fancy yourself as an agony aunt? Add your answer to this question! A
female
reader, ChristineAvril +, writes (1 May 2010):
 All good advice and I agree. I fell foul of such a scam some time ago and told my card company about it. They stopped payment immediately.
I didn't get any monies back, unfortunately, but neither did I hear from the scammers at all.
They know what they are doing is wrong: it is called "inertia selling", relying on your overlooking repeated attacks on your card account, and is illegal in the UK so they would never come out of the woodwork and chase you for payment!
A
female
reader, anonymous, writes (1 May 2010): I was taken by one of these scams and my credit union reversed the charges back to the company, cancelled my card amd issued a new card....I never contacted the company to put a stop to the product shipments, they just automatically stopped . I got the last laugh because I kept the product that they had sent to me and they never followed up to get their monies.
I am sorry you fell for this but it is easy to do :)
I hope everything works out for you.
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A
female
reader, anonymous, writes (1 May 2010): Call your credit card company or bank or whatever mode you used to pay for this and tell them what happened and to put a stop payment immediately or to block them from access into your account. (Your bank or credit card company can take care of that for you immediately).Once you do that don't worry about calling them, cause they will be the one's calling you.
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A
female
reader, goowes  +, writes (1 May 2010):
 Retrace the order phone number, use the address or phone on bottle, go to pharmacist.
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A
male
reader, rcn +, writes (1 May 2010):
 What's your age? Check in your country how old you have to be enter a legal contact.
This is the information I found. I didn't know exactly which product is yours, so I listed each one.
Product: Acai Burn
Common Complaints:
Fraudulent charges and misleading sales –You’d have to read the buried fine print to find out that your “free trial” comes with some other pricey subscriptions which you will need to call and cancel individually.
Phone numbers to cancel:
1-866-659-3588 –Acai Burn customer service
1-866-279-6513 –Insider Secrets customer service*
1-800-989-5907 –eBook customer service*
*Please note that you must call all three of these numbers to cancel the expensive monthly subscriptions you get with your “free” trial as well.
Product: Acai-Noni Burner
Common Complaints:
Relentless charging of credit cards and difficulty contacting customer service to cancel the order and the charges continue.
Phone number to cancel:
1-877-271-4199
You can also go to this website to cancel your order:
http://www.verifyyourorder.com/
Product: Acai Berry Supreme
Common Complaints:
The most common complaint from people who ordered the Acai Berry Supreme is that they were charged for their product prior to the end of the trial period. Another common complaint is that people simply can’t get through to talk with a customer service representative to cancel their order and suffer recurring charges.
Phone number to cancel:
1-866-938-4832
Product: Pure Acai Berry Pro
Common Complaints:
People frequently report being shipped product after the trial period is over and being charged before they are able to try the product. They are also reporting not being able to contact customer service and being over charged.
Phone number to cancel:
1-866-964-1011
Email: [email address blocked]
Product: Acai Alive
Common Complaints:
People are complaining about misleading advertising and fraudulent charges to their credit cards.
Phone number to cancel:
1-866-214-3295
Email: [email address blocked]
Product: Nature’s Acai Berry
Common Complaints:
People are complaining about not receiving product from this company and being swindled into automatically signing up for a costly monthly fitness news membership.
Phone numbers to cancel:
1-800-983-7968 –Nature’s Acai Berry Customer Service
1-877-495-1182 –Cost Wave customer service*
1-877-495-1182 –Diets Central customer service*
*Please note that you must call all three of these numbers to cancel the expensive monthly subscriptions you get with your “free” trial as well.
Product: Acai Berry Edge
Common Complaints:
The most common complaint is that people can’t get through to customer service to get their RMA number to return product.
Phone number to cancel:
1-800-595-4670
Email: [email address blocked]
They also provided this additional information:
Here are some initial steps to take if you have been bulldozed by one of these companies:
1. Go to the website of the product you ordered and read all the fine print so you know what you have already signed up for. Legally, these companies must tell you in however small print, exactly what you are signing up for, and how to weave through their web of customer service run-arounds.
2. Call your bank. If you have been the victim of fraud, your bank or credit card company that the charges are going to can offer some solutions for you. Most banks will not just up and refund your money, but they can investigate allegations of fraud on your behalf, place stop payments on charges and change account and credit card numbers.
3. Save ALL information you get from these companies, including receipts, emails, confirmations, and charge statements from your financial institution and log telephone calls. These things will come in handy, should legal action become necessary.
Citing, http://www.cureyourbody.com/cancel-acai-berry
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A
male
reader, anonymous, writes (1 May 2010): Contact your credit card issuer and state that this clause was not made aware to you when you took advantage of the offer.
If you get a bill simply ignore it and don't pay it.
Contact your Ministry of Consumer Affairs.
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