A
female
age
26-29,
anonymous
writes:I start a new temporary job in a month , im working in the restaurant hoping for some retail experience too and I'm just wanting some advice on how to talk to the customers as im a shy person , like how to get better at knowing what to talk to about and what topics to talk about , how to impress my colleagues and the staff and how to remain calm when under pressure especially as it will get really busy during Christmas as I sometimes struggle with knowing what to do with customer enquiries or when it gets really busy . any advice would be great
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female
reader, Youcannotbeserious +, writes (22 September 2018):
 When I eat out in a restaurant, I look for a waiter/waitress who is polite and who makes me feel welcome.
Greet customers with a smile. Perhaps tell them your name and say something like, "Hi. My name's xx. I will be your waitress tonight. Let me show you to your table."
Try to be easily approachable without "hovering". Personally I find staff you hover quite annoying. It makes me feel under pressure to "get a move on". Do not, however, disappear completely. Perhaps check in occasionally with your tables by saying something like, "How's your food? Can I get you anything else? Would you like to see the desserts menu?"
You are new to the job so accept you are not going to know everything straight away. If there is something you don't know, ask a colleague or manager. If a customer asks a question you don't know the answer to, simply say "I'm sorry, I am still quite new here. Let me ask someone and I'll be right back."
Good luck. I am sure you will be fabulous.
A
female
reader, Honeypie  +, writes (21 September 2018):
 If a costumer asks a question and you are unsure of the "right" answer DO NOT be afraid to say, I'm not sure let me ask :) then go ASK someone who WILL know and go back and let the costumer know. Not hard to do. NO ONE starts off knowing everything, it IS OK to ask.
Small talk, it depends. I don't think it's a waitress job to "entertain" the costumers with small talk. Most people go out to eat with family or friends and DO NOT need someone to wow them with their conversationalist's skills. YOU are not there to "get to know" costumers. You are there to serve them food and drinks. That simple.
You DO need to be attentive, take down orders RIGHT and make sure they have what they need.
BUT if you DO need topic, there are always the weather.
You will know your way around by the time Christmas comes around so try not to worry about that NOW.
And don't worry about impressing your coworkers. Just do your BEST. Be polite, be helpful.
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