A
female
age
36-40,
anonymous
writes:i went to the opticians the other day and had the most awful experience.firstly it was fine, i was so calm and happy trying out my contact lenses for the first time! Then the optician sent me through to a woman who didnt realise there was a lense already in my eye! so first of all she told me to put a contact lense in by myself (yes, TWO lenses in my right eye)..and she didnt instruct me on what to do.. Being my first time I panicked when i couldnt get it out of my left eye, after 30 minutes of her "watching" me clawing at my left eye i burst into tears.... i NEVER cry at anything, i just felt so frustrated and embarassed..should i write a complaint? after this happened the woman didnt show any empathy at all- it was my first time ever wearing contact lenses and she was meant to show me what to do, but she just sat there!.. Reply to this Question
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Fancy yourself as an agony aunt? Add your answer to this question! A
reader, anonymous, writes (24 February 2009): Then do it. you don't need us to tell you! you know its wrong and next time the lens could go under the eye.
You are a customer they are providing a service.
Do it.
Hugs Star.x.
A
reader, anonymous, writes (24 February 2009): This is verified as being by the original poster of the questionthe fact they put two lenses in my right eye too, is NOT professional, so surely that gives me a right to make a complaint? she didnt have a clue what the optician done to my eyes either, they didnt interact at all
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A
female
reader, TasteofIndia  +, writes (24 February 2009):
 If you had a terrible experience, sure you should write a complaint! I've had the exact same experience with contact lenses, aren't they a bitch?? And it doesn't help when the trained professional across from you won't even show you how to put them in!
I'll tell ya, I couldn't get them in either (even though my lady showed me) and I left in a puddle of tears too. I'm sticking with glasses.
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A
reader, anonymous, writes (24 February 2009): This is verified as being by the original poster of the questionthanks, i didnt want to be seen as making a big fuss but I have never been that shook up in a long time!
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A
reader, anonymous, writes (24 February 2009): firstly and importantly you did well not to scream at her. They are trained professionals and should have helped.
Yes complain - if its a chain store then tell them what happened and you are surprised at this reaction, not what you expect from a leading brand etc. use the same words they use in their mission statement.llike we put customers first - so you say i dont think i was put first...
Hugs. Star.x.
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