Tisha-1, posted
over a year ago
Oh, Birdy, how did I miss this posting? Sorry!
She was being a bad server, no doubt. The problem is that we are programmed not to be mean to people, that we must always be nice.
20/20 hindsight is such a wonderful thing, isn't it, I mean, we are always right. I think the thing that would be wonderful to do would be to recognize when someone is being inappropriate early enough to nip their actions in the bud.
For example, when the first comment was made, maybe imagine having looked at her and said, "wow, do you offer up a side dish of value judgements to all your customers? I have to say that each one like that cuts the tip in half." Now you say all of that with a really big smile on your mouth, but no smile in your eyes.
Now you're ready if you go back there again.
I have this phrase that I use when I need to give someone I'm doing business with a piece of my mind. I have used it on several occasions and if I'm with my husband, he knows that whoever is on the receiving end of this comment is about to get it from from me. I offer it up here in the hopes that you can add it to your arsenal: "Are you in a position to hear some constructive criticism?" What can they say to that? There's only one choice, and that is "yes." THAT'S when you let them have it, right between the eyes. Polite as can be, no bad names, no swearing, but zing zap zing on every single thing that they have done wrong. Oh, it's so liberating! I recommend it.
So seethe no more, my friend, just let it out, prefaced with that benign question, "May I give you some constructive criticism?" Zaperoonie!
Posted on 5 February 2010 @ 17:40 (London time) - permalink
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